Booking Conditions for Heart of Scotland Tours 2012

Acceptance of the conditions detailed below as per Scottish Law and Custom is implied when a booking is made.

1. Payment - we accept Visa, Mastercard, Visa Debit, Solo, JCB and Visa Electron cards
2. Children and Families - we are happy to carry children (5-12 years) who are charged at the concessionary rate. Please inform us age and approximate weight of all children 5-12 years. You must contact us before booking if you would like to bring under 5’s so we can advise as to suitability of tour and make arrangement for their safe transport. We reserve the right not to carry children under 5 years unless prior arrangements have been made.
3. Tours - the price quoted for each tour is inclusive of transportation and guiding only. Lunch and other refreshments are not included. Entrance fees to attractions are not included although reduced prices are sometimes available.
4. Smoking - smoking is not allowed on the mini-coach.
5. Behaviour - we reserve the right to refuse to carry any person or persons whose behaviour is causing offence or alarm to others. In such cases full cancellation charges will apply.
6. Vehicles - we reserve the right to change the type of mini-coach used if the circumstances dictate this is necessary.
7. Luggage -luggage is limited to one small item per person.
8. Alterations to Itineraries - we reserve the right to change timetables or tour itineraries due to weather, availability of attractions, roadworks or any other situation beyond our control.  Refunds will not be offered in these circumstances.
9. If you book online within 24 hours of departure you MUST also phone us to confirm your booking.
10. Cancellations and refunds - where the passenger cancels a tour reservation, the effective date of cancellation will be the date on which we receive notification by telephone, email or in writing.  Your notice of cancellation must be confirmed (in writing or verbally) as received by Heart of Scotland Tours to be effective.  No refunds are offered if a customer is late for a tour/cannot find the pick-up point. Please be there 15 mins before the advertised departure time. Cancellation charges for 2012/13 are applied as follows:
    
    1. Within 24 hours of departure date - 100% of full cost
    2. Within 2 - 5 days of departure date - a full refund will be granted by Heart of Scotland Tours if the seat can be resold. Every effort will be made to resell the seat but a 50% charge will be applied if the seat cannot be resold. In the event of a tour being cancelled by Heart of Scotland Tours the customer will be fully refunded and every effort made to find a suitable alternative.
11. Complaints - all complaints should be initially directed to your driver/guide who will make every effort to resolve the problem. In the event that a complaint cannot be resolved on the day of the tour then it should be made in writing to This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it..
12. Travel insurance is recommended.

Minimum age policy

The minimum age for our scheduled tours (Tours 1-7) is 5 years old. Please be aware there may be extended periods of travelling and the longer tours, in particular, may not be suitable for children especially if they are unfamiliar with English or too young to be distracted by the driver guide's stories.

Breaks may be very short on some tours, anything from 15-45 minutes. Photostops may be as short as 5 minutes, or cancelled due to delays.
There are no changing facilities on the vehicle, so please check that the rest stops will be frequent and long enough if you are travelling with kids..

Passengers with children will be allocated seats where they will not be a distraction to the driver/guide.

An accurate age for any child travelling is required so the correct and legal type of seating can be installed. An incorrect age entered will result in a refusal to travel, so extra care must be taken when entering these details into your tour requirements. Please call us on 01828 627799 if you have any queries.

A child having an unpleasant experience on a tour can result in everyone having an unpleasant time, so every care will be taken to make sure this does not happen. The booking office can advise you on the tours most suitable to the age group, language abilities and rest stop needs for your child. Accurate information on your child's needs will be most helpful in determining which tours will best suit you and your child.

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