Terms and conditions

Cancellation and Refunds for scheduled tours

When a passenger wishes to make a cancellation of a scheduled tour the following charges apply:

• Within 24 hours of the tour departure, no refund will be given.
• Within 2 to 3 days before the tour date 50% of the tour price will be payable unless the seat can be re-sold in which case the passenger will receive a full refund.

We reserve the right to cancel trips under exceptional circumstances such as those out with of our control. In such cases clients will be promptly informed and offered:

• Transfer to a substitute trip or tour, or an alternative trip or if the tour is a lower cash value clients will receive a cash adjustment refund; or a total refund of all prepaid monies.

Cancellation and Refunds for private tours

• The 20% deposit is forfeited on any cancellation, which must be notified to the company in writing by e-mail or post, and sent via recorded delivery.
• Where the balance owing on a tour is not paid prior to the six week deadline then the company reserves the right to cancel the tour and forfeit the deposit.
• Where notification of cancellation has been received less than six weeks prior to commencement of a tour the following schedule of refunds will apply:
  • 41-28 days before start - 75% of balance
  • 27-14 days before start - 50% of balance
  • 13-0 days before start - NIL
• Highland Experience Tours reserves the right to cancel trips under exceptional circumstances. In such cases clients will be promptly informed and offered :
  • Transfer to a substitute trip or tour or
  • An alternative trip or tour which if a lower cash value will include a cash adjustment refund or
  • A total refund of all prepaid monies.

Cancellation and Refunds for unique tours

• Due to the unique nature of our specialized tours i.e. X-mas & New Year tours a specific cancellation charge applies to this product - up to 7 days prior to departure 50% refund. Within 7 days - no refund)
• Due to the fact that we use 3 star accommodation for our X-Mas & New Year tours all prices are based on two sharing a room.

General Guidelines for all tours

• We also reserve the right to change the tour itinerary at any time due to weather, acts of God and events out without our control.
• Unless stated otherwise, food, attractions and accommodation is not included in the tour price however; clients may be eligible for a discount when mentioning Highland Experience.
• Due to the nature of our tours we discourage carrying children under the age of 5 years except private tours.
• Due to the size & type of vehicles we use, luggage is restricted to one small/medium size bag; please no suitcases that you can fit in!
• Smoking is not permitted on any of our vehicles.
• Highland Experience recommends all passengers take our suitable travel, medical and cancellation insurance.
• Driver tips are not included in the tour price but if deserved, greatly appreciated.
• Please note that we operate with a minimum number of 5 passengers on all tours except private tours.

Accommodation for extended or private tours

• We offer the complimentary accommodation booking service for the actual tour only.
• We offer a courtesy service when booking accommodation however, Highland Experience cannot be held responsible for individual providers.
• If you require any special arrangements to be made, please contact us once your tour booking has been made and we will strive to accommodate you.
• Our trained staff are instructed to find the best accommodation price/type available from the customer's selected 1st then 2nd choice. You pay the provider directly.
• A single room supplement will usually apply.
• Hostel accommodation £14 - £17 per guest is for a dorm bed only sharing your room with other guests, we can never guarantee a double/twin in highland hostels (if you wish to guarantee a room for you only choose either B&B or hotel)
• Bed & Breakfast £25 - £45 per guest - the options are a single (quite rare and cost more) Double (a room with one bed for two guests) Twin (a room with two single beds for two guests) or a Family room (a room with either a double & single for 3 guests etc)
• Hotels £45+ the starting price is for a 3 star hotel if you wish to pay more please let our office staff know after you have booked and we will try our very best to accommodate your wishes.